Job Description

Operations Manager - Glacier Bay LodgeNestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage, Glacier Bay is a remote wilderness experience you don't want to miss. Develop your hospitality skills in one of the most beautiful places in the world. With almost 20 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending. 3.3 million acres of mountains, glaciers, fjords, rainforest, and wildlife fill the environment of Glacier Bay National Park and Preserve – a UNESCO World Heritage Site. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay.We are seeking an experienced and dynamic Operations Manager to oversee daily operations at our remote lodge inside Glacier Bay National Park & Preserve. This role ensures the smooth and efficient functioning of the lodge by providing leadership for multiple guest service departments, including the front desk, courtesy transportation, housekeeping leadership oversight, and the guided boat tour operation.Job ResponsibilitiesFront Desk OperationsSupervise and support front desk services to ensure smooth, efficient check-in and check-out processes.Oversee guest reservations, availability updates, and billing accuracy.Assist staff with guest inquiries, resolutions, and special requests.Provide coaching and training to front desk employees to maintain high service standards.Housekeeping Leadership OversightProvide leadership and operational guidance to the Housekeeping Manager, who is responsible for daily housekeeping operations.Ensure the Housekeeping Manager has adequate staffing, resources, and support to meet cleanliness and quality standards.Collaborate with the Housekeeping Manager to address performance, inventory needs, scheduling, and guest-impact issues.Ensure housekeeping operations align with company standards and safety regulations.Courtesy TransportationOversee guest transportation services, ensuring timely, safe, and efficient transport between key locations.Support scheduling and management of vehicles; ensure proper maintenance and readiness.Provide direction and training for drivers to ensure service is safe, reliable, and guest-focused.Guided Boat Tour OperationsOversee the lodge's guided boat tour program, working closely with the Boat Captain.Support the coordination of daily boat tour schedules, staffing, and guest capacity planning.Ensure guest safety, satisfaction, and compliance with U.S. Coast Guard and National Park Service regulations.Assist with resolving day-of operational challenges, weather-related adjustments, and communication with crew and naturalists.Collaborate with marine and naturalist personnel to maintain tour quality, interpretive excellence, and operational efficiency.Staff Management & TrainingTrain, schedule, and support departmental supervisors and staff across front desk, transportation, and boat tour operations.Foster a positive and inclusive work culture that supports teamwork, communication, and high performance.Conduct performance reviews for direct reports and ensure coaching and development opportunities for all teams.Operational Efficiency & Budget ManagementMonitor daily operations for efficiency and adherence to service standards.Assist with department budgets, expense monitoring, and cost-control processes.Track operational KPIs and collaborate with department heads to plan and execute improvements.Safety, Compliance, & MaintenanceEnsure adherence to all safety protocols across guest service areas, transportation operations, and boat tour activities.Coordinate with maintenance staff to ensure facilities, vehicles, and boats are safe, functional, and well-maintained.Maintain compliance with National Park Service requirements, USCG regulations (for boat tours), and company health & safety standards.QualificationsAt least 3-5 years of relevant experience in the related field. Requires High School diploma or equivalent experience. Bachelor's degree preferred. Must be able to work efficiently and independently Requires ability to solve unique and complex problems that have a broad impact on the business in both the short and long term. Must have the ability to multi-task, as success in this role will be defined as being able to think quickly and adjust/adapt as necessary to accomplish goals. Excellent leadership and communication skills, assisting the team on inquiries and concerns, as well as resolving production complaints. Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles. Ability to respond quickly to changing demands. Strong customer service principles and practices are required. Must have the ability to influence without having direct authority. The ability to deal with internal and external stakeholders, to include various levels.

Job Tags

Similar Jobs